New ticket
  1. For the ticket subject, please include a brief, one-line description of the problem. Examples: printer has a paper jam; phone disconnecting calls; computer not booting. Please avoid generic non-descriptive titles like "Ticket" or "Help!"
  2. Some ticket categories will have different fields for information. Select the category to reveal those fields. Please provide as much information as possible in order to route your ticket correctly.
  3. Priority will be reviewed by the service desk based on the ticket prioritization matrix. Please click on this link for details (will open in a new window). Please do not change the priority level in your ticket, as it may unfairly "cut in line" ahead of other tickets.
  4. Please include any troubleshooting steps you've performed already.
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