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For the ticket subject, please include a brief, one-line description of the problem. Examples: printer has a paper jam; phone disconnecting calls; computer not booting. Please avoid generic non-descriptive titles like "
Ticket
" or "
Help!
"
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Please include any troubleshooting steps you've performed already.
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Sent To Family Help Desk
[SELECT A CATEGORY]
Workstation/Laptop
Chromebook
Projector
Document Camera
Ipad
Printer/MFP/Fax
Interactive Whiteboard/Display
Classroom Audio
Wireless Display Tech
Classroom Audio
Other Accessories And Peripherals
E-Mail
New User Account
User Account Termination
User Job Change
User Name Change
Password Reset
ID Card Programming
ID Card Request
Phishing,Ransomeware, Other Social Engineering
Revised Tickets
Software Subscriptions/Licenses Purchase
Zoom
Windows OS And Software
Mac OS X And Software
iOS/iOS Apps
ChromeOS And Apps
Google Apps/G Suite
Clever SSO
Canvas
Active Directory
Firewall
File Server
MISTAR
Kronos
SCCM Requests
Other Centralized Server
Fastbridge
Savvas
External Service
External Web Site
Naviance
MI Data Hub
Testing Issues
District Web Site
Illuminate
Moodle
Telephone Extension Programming
Telephone Installation/Troubleshooting
Voicemail Setup/Config
Voicemail Password Reset
Other Telecommunication Service
911/Sonitrol Line Trouble
Bluepoint/Alert System
Wireless Network
Wired Network
Surveillance Systems
Access Control System
Non Classroom AV Systems
Digital Signage Hardware/Software
Crestron
External AV Vendor Support
Digital Broadcast Streaming Services
Broadcast Software
Broadcast Hardware
Internet for Families
Reporting & Auditing
Training/Instruction/How-To
AV/Meeting/Presentation Setup
Workflow/Feature Request
E-Recycling
Questions/Inquiries
* Affected Building
Affected Building
*** SELECT A BUILDING ***
** Entire District/Multiple Buildings **
Account Create/Remove/Edit
Bloomfield Virtual
BHHS (incl. Model)
BHMS
Booth Admin Center
Bowers Academy & Farm
Conant (incl. Preschool)
Eastover
EHMS
Fox Hills
IA
Lahser
Lone Pine (incl. Preschool)
Nature Center
PPS
Transportation
Way
WHMS
Wing Lake
Dublin
St. Hugo
Franklyn Facility
#N/A#
Room # or Area
Asset ID #
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