New ticket
For the ticket subject, please include a brief, one-line description of the problem. Examples: printer has a paper jam; phone disconnecting calls; computer not booting. Please avoid generic non-descriptive titles like "Ticket" or "Help!" Some ticket categories will have different fields for information. Select the category to reveal those fields. Please provide as much information as possible in order to route your ticket correctly. Priority will be reviewed by the service desk based on the ticket prioritization matrix. Please click on this link for details (will open in a new window). Please do not change the priority level in your ticket, as it may unfairly "cut in line" ahead of other tickets. Please include any troubleshooting steps you've performed already.
Your email address
Sent To Family Help Desk [SELECT A CATEGORY] Workstation/Laptop Chromebook Projector Document Camera Ipad Printer/MFP/Fax Interactive Whiteboard/Display Classroom Audio Wireless Display Tech Classroom Audio Other Accessories And Peripherals E-Mail New User Account User Account Termination User Job Change User Name Change Password Reset ID Card Programming ID Card Request Phishing,Ransomeware, Other Social Engineering Revised Tickets Windows OS And Software Mac OS X And Software iOS/iOS Apps ChromeOS And Apps Google Apps/G Suite Clever SSO Canvas Active Directory Firewall File Server MISTAR Kronos SCCM Requests Other Centralized Server MI Data Hub Pearson Testing Issues Naviance External Web Site District Web Site Illuminate Moodle External Service Telephone Extension Programming Telephone Installation/Troubleshooting Voicemail Setup/Config Voicemail Password Reset Other Telecommunication Service 911/Sonitrol Line Trouble Bluepoint/Alert System Wireless Network Wired Network Surveillance Systems Access Control System Non Classroom AV Systems Digital Signage Hardware/Software Crestron External AV Vendor Support Digital Broadcast Streaming Services Broadcast Software Broadcast Hardware Reporting & Auditing Training/Instruction/How-To AV/Meeting/Presentation Setup Workflow/Feature Request E-Recycling Questions/Inquiries
* Affected Building Affected Building*** SELECT A BUILDING ***** Entire District/Multiple Buildings **Account Create/Remove/Edit BHHS (incl. Model)BHMSBooth Admin CenterBowers Academy & FarmConant (incl. Preschool)EastoverEHMSFox HillsHickory GroveIALahserLone Pine (incl. Preschool)Nature CenterPine LakePPSTransportationWayWHMSWing LakeDublinSt. Hugo#N/A# Room # or Area Asset ID #
attach a file... Drop files here