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For the ticket subject, please include a brief, one-line description of the problem. Examples: printer has a paper jam; phone disconnecting calls; computer not booting. Please avoid generic non-descriptive titles like "Ticket" or "Help!" Some ticket categories will have different fields for information. Select the category to reveal those fields. Please provide as much information as possible in order to route your ticket correctly. Priority will be reviewed by the service desk based on the ticket prioritization matrix. Please click on this link for details (will open in a new window). Please do not change the priority level in your ticket, as it may unfairly "cut in line" ahead of other tickets. Please include any troubleshooting steps you've performed already.
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[SELECT A CATEGORY] Sent To Family Help Desk Workstation/Laptop Classroom Audio Chromebook Ipad Projector Printer/MFP/Fax Document Camera Wireless Display Tech Interactive Whiteboard/Display Other Accessories And Peripherals Student Exit Form E-Mail New User Account User Account Termination User Job Change User Name Change Password Reset ID Card Programming ID Card Request Windows OS And Software Mac OS X And Software Google Apps/G Suite ChromeOS And Apps Zoom Canvas Clever SSO iOS/iOS Apps Investigation Phishing,Ransomeware, Other Social Engineering Web Development/Content MISTAR Firewall Kronos File Server SCCM Requests Active Directory Other Centralized Server Savvas Fastbridge External Service District Web Site External Web Site Testing Issues MI Data Hub Illuminate Moodle Naviance Telephone Extension Programming Telephone Installation/Troubleshooting Voicemail Setup/Config 911/Sonitrol Line Trouble Voicemail Password Reset Other Telecommunication Service Wireless Network Wired Network Surveillance Systems Bluepoint/Alert System Access Control System Crestron Non Classroom AV Systems External AV Vendor Support Digital Signage Hardware/Software Broadcast Software Broadcast Hardware Digital Broadcast Streaming Services E-Recycling Internet for Families Reporting & Auditing Training/Instruction/How-To AV/Meeting/Presentation Setup Workflow/Feature Request Questions/Inquiries Software Subscriptions/Licenses Purchase Hardware Purchases Miscellaneous Purchases
* Affected Building Affected Building*** SELECT A BUILDING ***** Entire District/Multiple Buildings **Account Create/Remove/Edit Bloomfield Virtual BHHS (incl. Model)BHMSBooth Admin CenterBowers Academy & FarmConant (incl. Preschool)EastoverEHMSFox HillsIALahserLone Pine (incl. Preschool)Nature CenterPPSTransportationWayWHMSWing LakeDublinSt. HugoFranklyn Facility#N/A# Room # or Area Asset ID #
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