New ticket

Ticket Creation Guidelines:

  • Category: Select the category most applicable to the issue. Certain categories will have additional fields that populate after being selected.
  • Subject: A brief, specific one-line description of the issue (e.g., "printer paper jam", "computer won't turn on," "document camera only showing black").
  • Ticket Details: An expanded description of the issue including specific errors and troubleshooting steps performed (e.g., "held power button down for 30 seconds and attempted to turn computer back on, but issue persists").
  • Additional Fields: Specific details that help clarify or pinpoint things (e.g., affected building, room number, asset number [device's barcode], etc.).   
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