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For the ticket subject, please include a brief, one-line description of the problem. Examples: printer has a paper jam; phone disconnecting calls; computer not booting. Please avoid generic non-descriptive titles like "
Ticket
" or "
Help!
"
Some ticket categories will have different fields for information. Select the category to reveal those fields. Please provide as much information as possible in order to route your ticket correctly.
Priority will be reviewed by the service desk based on the
ticket prioritization matrix
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Please do not change the priority level in your ticket, as it may unfairly "cut in line" ahead of other tickets.
Please include any troubleshooting steps you've performed already.
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[SELECT A CATEGORY]
Workstation/Laptop
Chromebook
Projector
Document Camera
Ipad
Printer/MFP
Interactive Whiteboard/Display
Classroom Audio
Wireless Display Tech
Classroom Audio
Other Accessories And Peripherals
E-Mail
New User Account
User Account Termination
User Job Change
User Name Change
Password Reset
ID Card Programming
ID Card Request
Phishing,Ransomeware, Other Social Engineering
Revised Tickets
Windows OS And Software
Mac OS X And Software
iOS/iOS Apps
ChromeOS And Apps
Google Apps/G Suite
Clever SSO
Active Directory
Firewall
File Server
MISTAR
Kronos
SCCM Requests
Other Centralized Server
Testing Issues
Naviance
External Web Site
District Web Site
Illuminate
Moodle
External Service
Telephone Extension Programming
Telephone Installation/Troubleshooting
Voicemail Setup/Config
Voicemail Password Reset
Other Telecommunication Service
911/Sonitrol Line Trouble
Wireless Network
Wired Network
Surveillance Systems
Access Control System
Non Classroom AV Systems
Digital Signage Hardware/Software
Crestron
External AV Vendor Support
Digital Broadcast Streaming Services
Broadcast Software
Broadcast Hardware
Reporting & Auditing
Training/Instruction/How-To
AV/Meeting/Presentation Setup
Workflow/Feature Request
E-Recycling
Questions/Inquiries
* Affected Building
Affected Building
*** SELECT A BUILDING ***
** Entire District/Multiple Buildings **
Account Create/Remove/Edit
BHHS (incl. Model)
BHMS
Booth Admin Center
Bowers Academy & Farm
Conant (incl. Preschool)
Eastover
EHMS
Fox Hills
Hickory Grove
IA
Lahser
Lone Pine (incl. Preschool)
Nature Center
Pine Lake
PPS
Transportation
Way
WHMS
Wing Lake
Dublin
St. Hugo
#N/A#
Room # or Area
Asset ID #
priority - Normal
Low
Normal
High
Critical
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